FAQ
How do I personalize a piece?
Find the piece here and press Personalize on Etsy. On the Etsy listing, choose the options and add what the listing asks for, such as a name, a date or a photo. Your piece is made after you order, with those details.
What sizes are there?
It depends on the piece. Where a piece comes in more than one size, its Etsy listing shows the sizes, and you choose one there before you order.
How do I care for my piece?
Care depends on the piece. Where a listing gives care instructions, they are on the listing. If yours does not, message us through Etsy before you wash or clean it.
Where do I place my order?
Place a new order through our Etsy shops. On each piece’s page, Personalize on Etsy opens the same listing, where you choose options, pay and follow the order.
Who fulfils my order?
Our Etsy shops, khoashopgift and GiftsbyHann. Orders placed there are fulfilled through them, and orders paid here are made and shipped by the same makers. Each piece is made to order.
What does a piece cost?
Where a product page shows a price, it matches our Etsy shops. Where it does not, the page reads See price on Etsy. For an order paid here, the checkout shows the price you pay. The Etsy listing shows the current price for the options you choose, before you pay.
How long does an order take?
For an order paid here, see our shipping policy. For an Etsy order, Etsy shows the estimated delivery date for your address on the listing, before you order. Your piece is made after you order, so check that date if you need it by a certain day.
Can I return or exchange a piece?
Each Etsy listing shows whether it can be returned or exchanged. For a personalized piece, read the shop policies linked from its Etsy listing before you order. There is more on the shipping and returns page.
Is my order protected?
Yes. Etsy Purchase Protection applies to orders placed in our Etsy shop.
How do I contact you?
Email [email protected] about an order placed here, or message us through our Etsy shop. The contact page has the link.